Property managers: recover rent arrears and unpaid fees fast
Chasing tenant arrears, property damage claims, or unpaid management fees? A $29 lawyer-backed letter of demand is the fastest first step.
Real estate has specific debt recovery rules
Property managers and landlords face a range of debt types — from simple rent arrears to complex damage claims and disputed bond amounts. NSW tenancy law imposes obligations on both parties, but a formal letter of demand is often the fastest way to prompt payment before escalating to NCAT.
For commercial landlords, a letter of demand combined with a Notice to Remedy Breach is the standard pre-litigation step for most unpaid commercial rent claims.
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Fill in creditor and debtor details plus the invoice. Takes 5 minutes.
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Lawyer-backed PDF generated and emailed to your debtor.
Follow-up automated
Day 7 and 14 reminders. Lawyer referral offer at Day 14 if unpaid.
Real Estate & Property debt types we handle
Rent arrears
Residential or commercial tenants behind on rent. Formal demand before NCAT application.
Property damage
Costs to repair damage beyond fair wear and tear. Demand with evidence of repair quotes or invoices.
Unpaid management fees
Fees not paid by landlords to property management agencies under management agreements.
Bond disputes
Disputed bond claims between landlord and tenant. Letter of demand before NCAT bond hearing.
Outgoing unpaid
Tenants who vacated without paying final outgoings. Multiple channel follow-up on Managed tier.
Lease break fees
Tenants who break a fixed-term lease and owe break fee under lease terms.
Real estate — the lowest-risk major sector in Australia
Our 2026 Australian Debt Collection Report ranks Rental, Hiring & Real Estate Services as one of the lowest-risk sectors in Australia by per-business insolvency rate: just 0.73 first-time external administration appointments per 1,000 businesses in FY24-25 — 0.2× the national average of 3.42, and roughly one-twentieth the rate of hospitality. Across 308,127 operating real estate businesses, only 224 entered EXAD in the year.
This tells you something specific: when a real estate B2B debt (commercial rent arrears, agent commission, strata levy, property management fee) goes unpaid, the cause is rarely debtor insolvency. The cause is almost always dispute, delay, or counterparty intransigence — the debtor has the money and is choosing not to pay.
What this means for your collections approach
In an industry with this risk profile, the collections strategy that works is firm, fast, and well-documented. The report's recovery-rate ladder (Section 8) shows that letters of demand resolve 55–70% of debts where internal reminders failed. In real estate, the upper end of that range is realistic because the debtor is overwhelmingly likely to be solvent — what the letter does is convert a stuck item into one the debtor must explain or settle.
For amounts in dispute, the letter creates the documentary record needed for NCAT or court if the matter escalates. Either way, the cost is $29 and the outcome arrives in 7–21 days rather than after a multi-month tribunal queue.
Frequently asked questions
Recover what you're owed
Send a $29 letter of demand to your tenant or landlord today — takes 5 minutes.
Send $29 letter of demand