Consultants and professional services: recover unpaid invoices

You delivered the work. Now get paid. A $29 lawyer-backed letter of demand is the fastest way to collect on overdue invoices — no sign-up required.

Consulting invoices Accounting fees Agency retainers IT & software projects

Professional services: the highest rate of invoice disputes

Consultants, accountants, lawyers, and agencies face a unique challenge: the work is intangible. Clients often claim they never received the deliverable, dispute the scope, or simply stop responding. A formal letter of demand triggers a legal paper trail and often prompts payment without further escalation.

For recurring retainer agreements, a letter of demand citing the specific unpaid months and the contract terms is particularly effective — it makes ignoring the debt legally risky for the client.

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Enter details

Fill in creditor and debtor details plus the invoice. Takes 5 minutes.

2

Letter sent today

Lawyer-backed PDF generated and emailed to your debtor.

3

Follow-up automated

Day 7 and 14 reminders. Lawyer referral offer at Day 14 if unpaid.

Professional Services debt types we handle

Unpaid consulting fees

Project fees or retainers not paid after work is delivered and invoiced.

Accounting & bookkeeping

Ongoing accounting fees, tax return fees, or BAS preparation invoices.

Marketing & agency

Unpaid retainers, campaign fees, or creative project invoices.

IT & software

Development fees, SaaS invoices, licensing, or maintenance contracts.

Legal & compliance

Solicitor invoices, compliance consulting, or regulatory advisory fees.

Training & coaching

Corporate training programs or coaching engagements not paid after delivery.

Professional services in the 2026 Late Payer Index

Our 2026 Australian Debt Collection Report reveals an unusual pattern for professional services. Insolvency risk in the sector is low — only 1.34 failures per 1,000 businesses per year (0.4× the national average of 3.42). But payment behaviour is among the worst in the country: 11 of the top 40 slowest-paying large Australian businesses (27.5%) are in Professional, Scientific & Technical Services, most commonly law firms, technology vendors, and consulting groups.

Named professional-services payers in the Top 40

Entity Sub-sector 95th-pct days
Hewlett-Packard AustraliaTechnology986
GadensLaw firm252
Infor (ANZ Holdings)Software192
Slater & GordonLaw firm179

Source: Commonwealth Payment Times Reports Register, 18 May 2026. Figures are each entity's own statutory disclosure of the 95th-percentile time taken to pay small business suppliers.

The industry median 95th-percentile payment time across all 386 large professional services entities is 51 days — not the slowest sector (construction tops that at 67), but the sector with the longest tail of egregiously slow payers. For consultants, agencies, and accountants supplying these firms, the practical effect is that your slowest 5% of invoices to tier-one customers can run months past contracted terms before being paid.

Why this matters for your collections strategy

PTRR data is public and admissible in debt recovery proceedings. When you send a letter of demand to a debtor whose own statutory disclosure shows them paying small business suppliers in 200+ days, citing that disclosure puts the debtor on notice that the regulator already knows. It is also one of the few negotiating levers that operates independently of your size or theirs — the data is fixed, public, and built from the debtor's own filings.

Read the full Late Payer Index: Section 6 of the report names all 40 entities, lists average and 95th-percentile payment times, and explains how to cite PTRR disclosures in a letter of demand. Open the 2026 Australian Debt Collection Report →

Frequently asked questions

What if the client says they're not happy with the work?
A client cannot withhold payment for undisputed parts of an invoice simply because they have a complaint. Address the specific complaint separately, and demand payment for the undisputed amount. A letter of demand makes this distinction explicit.
Can I charge interest on an overdue invoice?
Yes, if your contract includes an interest clause — or under the statutory rate (9% p.a. in NSW). Use our debt calculator to include interest in your demand.
The client ghosted me. What do I do?
Send a formal letter of demand. Silence is not a dispute — it's a non-response, which strengthens your position in any future court action.
Can I send a letter of demand to an interstate client?
Yes. Letters of demand can be sent to any Australian business regardless of state. Jurisdiction for court action is typically where the contract was performed or where the debtor is located.

You delivered. Now collect.

Send a $29 letter of demand to your client today — takes 5 minutes.

Send $29 letter of demand